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Troubleshooting
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Q:    I typed in a word, hit search and nothing happened?  What’s wrong?

Or:

Q:    I'm getting strange/old search results showing up and sometimes take an error or the wrong thing shows up.What's wrong?

 

A:  This is most likely a cookie issue.  Try the following things to resolve the issue:

 

-   Sometimes Internet Explorer will not handle Cookies properly. Try deleting all local cookies manually and start your browser again.

 

-   If you're running Internet Explorer 6, you'll have to enable the acceptance of cookies. Click on "Tools" - "Internet Options" - "Privacy" and add your site to the list of sites that are trusted, or set the slider to a lower level.(I would highly recommend upgrading to a newer version of Internet Explorer or using a different browser such as Google Chrome or Firefox.) 

 

-    Check if you're running a software that interferes with acceptance of cookies like personal firewalls (ZoneAlarm, Tiny, Cookie Washer etc.) and turn them off temporarily to see if cookies are accepted then.  Add www.cricutsearch.com to the list of trusted sites.

 

-    We have found that some browser versions do not work as well with our site as others.  Try updating your browser to the latest version.  Actually, we recommend using the Google Chrome browser.  Go to Google.com and search for Google Chrome, download that, and then use Google Chrome to navigate to our site.  In most cases, this resolves the issues.

Download Google Chrome at: http://www.google.com/chrome

 

-    Other things to check, if Google Chrome does not resolve the issue, are your Security/Anti-Virus settings.

 

Q:   I typed in the word dogs, and I did not get any search results.  I am using Google Chrome, as suggested above.  What is the problem?

A:   Keywords are entered in singular form, so you should search dog, and not dogs.  The ‘s’ on the end is what is causing no search results.

 

Q:   I was looking for an image of a monkey, and one of the handbook pages from Locker Talk came up in the search.  I believe that this is an error since there is no monkey in the Locker Talk cartridge.

A:  Actually, this is not a mistake.  The page that comes up from Locker Talk has the image of playground equipment, including monkey bars, and the word monkey is in the two word phrase monkey bars.

 

Q:   I found an image that think you might have missed.  Can you update your database?

A:  Yes, we can update our database, so if you find something that you think we missed please let us know and we will review the search words for that cartridge.  Remember, what we called a suitcase you could be calling luggage, and that could also be the reason for the results you are getting, but we will look into the issue once you bring it to our attention.

 

Q:   I am looking for one of the Lite cartridges, and I was looking at the alphabetical listing and I do not see it.  Did you not include the Lites?

A:   We did include all of the Lites, but they were named with the word Lite in front of them to make them stand out from the rest of the cartridge list.

 

Q:   What about the Imagine cartridges?  Where are they?

A:  The Imagine cartridges will be added as soon as handbooks are available for us to index.  They will follow the same naming convention as the Lites, with the word Imagine before the name of the cartridge to keep them all together and help them stand out from the rest of the cartridges.

 

Q:   I used the search and found the image that I want, but the handbook page number does not match the page that image is on in my handbook.  Why is that?

A:  We used the most current handbooks that we could find.  That being said, if some handbooks were re-printed and there were multiple versions of those handbooks made, this could explain the discrepancy that we have found in a small number of handbooks.

 

Q:   Many people have asked on message boards for a Religious cartridge.  Do you have anything that can help us with our search for religious images?

A:   Yes.  We saw these same requests on the message boards, and while assigning search terms to cartridges, we did include the term religious to cartridges that had images of a church, bible, cross, Buddha, Menorah and many other religious items.

 

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